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Automatic answering machine

New Poster

Automatic answering machine

My home phone has no dail tone and when my home phone is called the automatice voicemail comes on,

Silver Problem Solver

Re: Automatic answering machine

Hi,

 

Try a short 2-5 second press of the recessed reset button on the back of the modem, using a pen tip/toothpick whatever. Give it time for all the lights to come back on, see if that improves things.

 

If the phone is connected to a wall jack, try connecting direct to the L1/tel1 jack on the modem. If that works it's probably a problem with the internal wiring, or phone jacks, and you would have to call in. Or find someone to fix it locally.

 

Other than that (if you can't call in) try the live chat with Comcast:

 

https://www.comcastsupport.com/chatentry/?Trouble.VoicePhone.NoDailTone