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Arris TM822G started having a orange light for US

Regular Contributor

Arris TM822G started having a orange light for US

I read the manual online, but I really have no idea what it is saying.

 

Basically, my US light for my modem now has an orange light. Before, it was green. Sometimes, it will go back to green for a few hours after I have to reset my modem and router.

 

1) What exactly does this mean? I see no difference in my service. My speed test are pretty much the same. Should I be worried about this orange light at all?

 

2) Will this be a problem with comcast in my area or my modem? 

Bronze Problem Solver

Re: Arris TM822G started having a orange light for

US means UPSTREAM.

 

Yellow means you are not getting bonded channels on UP

 

Green Means you are getting bonded channels on UP

 

Could be the modem or your cable line signal.  Log into the modem at 192.168.100.1 and check the status page and event log.

Bronze Problem Solver

Re: Arris TM822G started having a orange light for

I checked the signal levels going to your modem and found that the reason you're seeing that light is because the signal levels are not in spec.

 

I would recommend checking the connections going from the wall to your modem and making sure that they are tight where they are connected.

 

If the issue persists, please contact a Comcast agent at 1-800-COMCAST. A line tech will need to come out and correct the issue.

 

Thanks!

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Regular Contributor

Re: Arris TM822G started having a orange light for


ComcastJesse wrote:

I checked the signal levels going to your modem and found that the reason you're seeing that light is because the signal levels are not in spec.

 

I would recommend checking the connections going from the wall to your modem and making sure that they are tight where they are connected.

 

If the issue persists, please contact a Comcast agent at 1-800-COMCAST. A line tech will need to come out and correct the issue.

 

Thanks!


Thank you. Cables are tight. So i will call and get a tech employee to come. 

Regular Contributor

Re: Arris TM822G started having a orange light for


kheffington wrote:

US means UPSTREAM.

 

Yellow means you are not getting bonded channels on UP

 

Green Means you are getting bonded channels on UP

 

Could be the modem or your cable line signal.  Log into the modem at 192.168.100.1 and check the status page and event log.


What's the different between having bondded channels and not?

 

And what should I look for in the status page and and event page? 

Bronze Problem Solver

Re: Arris TM822G started having a orange light for

If you haven't called yet, I can set up the appointment for you from here.

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Connection Expert

Re: Arris TM822G started having a orange light for


Fklow wrote:

What's the different between having bondded channels and not?

 

And what should I look for in the status page and and event page? 



There are benefits to be had by using a DOCSIS 3 capable modem on an upgraded to DOCSIS 3 system system regardless of one's subscribed to speed tier such as increased connection reliability due to the multiple bonded channel redundancy and failover capability. There are also increased capacity  /reduced congestion benefits which result in increased reliability of receiving one's provisioned speeds especially during times of peak usage/demand.  Having a "fatter pipe" is a win win for both the provider and the subscriber.

 

You would look in the signal stats page for multiple downstream and upstream power level figures.




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Regular Contributor

Re: Arris TM822G started having a orange light for


ComcastJesse wrote:

If you haven't called yet, I can set up the appointment for you from here.


Sure. It will probably be easier this way since I will likely have trouble explaining the problem myself to Comcast.

 

Is there a charge for this?

 

 

 

A couple of months ago, I had a tech come by since my internet would go off around 4 pm everyday. They did some signal fixing and the problem hasn't happened since. Now I just started having this ornage US light. I guess it's b/c I live in a pretty dense apartment complex and the signals have to be fixed again. 

Regular Contributor

Re: Arris TM822G started having a orange light for


EG wrote:

Fklow wrote:

What's the different between having bondded channels and not?

 

And what should I look for in the status page and and event page? 



There are benefits to be had by using a DOCSIS 3 capable modem on an upgraded to DOCSIS 3 system system regardless of one's subscribed to speed tier such as increased connection reliability due to the multiple bonded channel redundancy and failover capability. There are also increased capacity  /reduced congestion benefits which result in increased reliability of receiving one's provisioned speeds especially during times of peak usage/demand.  Having a "fatter pipe" is a win win for both the provider and the subscriber.

 

You would look in the signal stats page for multiple downstream and upstream power level figures.



ok. makes sense. for down stream I got about 8 different DCIDs. For upstream, I only have 1 UCID. How many should I have?

Connection Expert

Re: Arris TM822G started having a orange light for

If it is an upgraded to DOCSIS 3 upstream / return path, depending on the local system, it could be either two, three, or four. This is determined by their engineering dept. subject to the local system's capacity needs. Having only one channel can be being caused by poor connection quality issues.




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Bronze Problem Solver

Re: Arris TM822G started having a orange light for

FKlow,

 

I sent you a private message with the details of your appointment.

 

Thanks!

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