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After changing numbers, 2nd line missing

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Regular Contributor

After changing numbers, 2nd line missing

Yesterday, I requested the telephone numbers to both of my XFINITY Voice lines be changed. They completed this request via live chat, and the 2 telephone numbers are working - able to make and receive calls. 

 

However, when I sign into my XFINITY Connect to view voicemails, or change call forwarding settings (for example), the 2nd phone line does not appear. 

 

Live Chat isn't sure, and isn't providing a "normal" answer. They say it takes 3-5 days for numbers to show in  XFINITY Connect. 

 

Is that true? Or is something goofed up?

Accepted Solution

Re: After changing numbers, 2nd line missing

This thread can be closed. The 2nd line appeared in XFINITY Connect this afternoon. 

View answer in context
Regular Contributor

Re: After changing numbers, 2nd line missing

This thread can be closed. The 2nd line appeared in XFINITY Connect this afternoon.