Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,788,320

members

34

online now

1,938,424

discussions

Top

Advanced Call Forwarding Error Message

ANSWERED
Regular Visitor

Advanced Call Forwarding Error Message

I am unable to access the Advanced Call Forwarding feature in Voice Settings. When I click on it I constanty get This Error Message.

 

Sorry!

An error occurred while processing your request. Please log out of the application and try again.

 

 I have logged out several times but have had no success. I set up NOMOROBO a couple months ago and was able to access Advanced Call Forwarding just fine then. No that I want to go back in and remove NOMOROBO I am unable to do so.

Accepted Solution

Re: Advanced Call Forwarding Error Message

I was able to resolve this  on my own by downloading the Xfinity Connect app to my Kindle and accessing Advanced Call Forwarding from there. Now that I have disabled Nomorobo I am able to access Advanced Call Forwarding from my computer again without the error message.

View answer in context
Regular Visitor

Re: Advanced Call Forwarding Error Message

I was able to resolve this  on my own by downloading the Xfinity Connect app to my Kindle and accessing Advanced Call Forwarding from there. Now that I have disabled Nomorobo I am able to access Advanced Call Forwarding from my computer again without the error message.