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Posted by
Contributor
Member Since: ‎04-17-2013
Posts: 6

smcd3g-ccr Password Reset

I have a Comcast branded smcd3g-ccr Modem/Router and it worked great but all of a sudden the login/password no longer works I no longer have access to it.

 

So I did a full hard reset and still can not have access to it.

 

I have tried the default for the comcast version of this modem/router Login:cusadmin Pass:highspeed

I have also tried the SMC default login of Login:cusadmin Passassword

I have tried other passwords liek smcadmin etc... all combinations.

 

From reading on the Comcast Business Forums it seems to be happening to everyone 

http://forums.businesshelp.comcast.com/t5/Equipment-Issues-Modems-Gateways/Router-cable-password-cha...

 

I tried online chat with customer service and they said the only way to fix it is to upgrade to a business account.

 

I am not going to pay more to have something fixed that is most likely a comcast problem.

 

How can this be resolved?

Posted by
Connection Expert
Member Since: ‎09-29-2007
Posts: 6,438

Re: smcd3g-ccr Password Reset

If  it were me, I would call in and ask for a replacement unit.

Posted by
Contributor
Member Since: ‎04-17-2013
Posts: 6

Re: smcd3g-ccr Password Reset

It is purchased and not rented Smiley Sad

 

I purchased it from a company going out of business. It is a great Modem/Router and still works great but I can no longer log into it and made changes to my settings.

Posted by
Connection Expert
Member Since: ‎09-29-2007
Posts: 6,438

Re: smcd3g-ccr Password Reset

Have you made contact with the manufacturers Tech Support?

Posted by
Contributor
Member Since: ‎04-17-2013
Posts: 6

Re: smcd3g-ccr Password Reset

Yes but since it is Comcast branded they send me to comcast so I keep going in circles.

I tried the hard reset from Manifacturer and from comcast user manuals neither work. Smiley Sad

Posted by
Contributor
Member Since: ‎04-17-2013
Posts: 6

Re: smcd3g-ccr Password Reset

I am going to try again tonight by doing multiple Hard resets before trying each password incase the modem locks after X number of login attempts. So far from what I can tell I can keep trying to login indefinitely which seems odd to me.

Posted by
Contributor
Member Since: ‎04-17-2013
Posts: 6

Re: smcd3g-ccr Password Reset

Another interesting thing is I do not think the Hard resets are working, some of my port fowardings are still working even after a 30/30/30.

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 46,930

Re: smcd3g-ccr Password Reset

Sometimes the mechanical reset button malfunctions. For a full hard reset you can unplug the device from the A.C. power outlet and also remove the built in backup battery for a couple of minutes.

Posted by
Contributor
Member Since: ‎04-17-2013
Posts: 6

Re: smcd3g-ccr Password Reset

Well the reset just worked and oddly it gave me a different home IP than it had in previous hard resets 10.1.10.1 which is weird because the SMC default  IP is 192.168.0.1 and the Comcast default IP for this modem is 192.168.1.1 so weird but it works YAY I do not know who did what or how it worked but it does Smiley Happy

 

FYI the reset button had been working as I could see the lights change as the reset was performed it would just not reset and not let me log in.

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