Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
New Visitor
Member Since: ‎08-14-2012
Posts: 4

lost modem password

When I subscribed to comcast ,they set up my network. I assume the original password was changed,but have no record of it. My grandson tryed to add a video game box and My network key on the router wood not allow access.I know reset ing the router would return it to the original password but what else would it change or what would I loose. DanL

Posted by
Contributor
Member Since: ‎08-14-2012
Posts: 16

Re: lost modem password

if your pc is still on the network, you can go to the router control page. I doubt they changed the default log in, because you would have already entered your password to be connected to the router so it should be

admin

password

In there you can find the actual password to your network. Hope this helps

 

Posted by
New Visitor
Member Since: ‎08-14-2012
Posts: 4

Re: lost modem password

I hate to be a lunk head but could you tell me where that page is located.Thanks for your help.

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 46,514

Re: lost modem password

What is the exact make and model number of it ?

Posted by
New Visitor
Member Since: ‎08-14-2012
Posts: 4

Re: lost modem password

It is an Arris Mod# TG852G/CT

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 46,514

Re: lost modem password

[ Edited ]

Browse to http://192.168.0.1 or the Comcast supplied one is http://10.0.0.1

The default user name is admin and the default password is password. Obviously if the user name and password were changed, then these won't work. You'll have to either get them from Comcast or reset the device to factory defaults and re-start configuring from scratch.

Posted by
New Visitor
Member Since: ‎08-14-2012
Posts: 4

Re: lost modem password

The question was where do I go to open the router control page. Thank you

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 46,514

Re: lost modem password

Re-read the above ???

Posted by
New Visitor
Member Since: ‎11-26-2013
Posts: 1

Re: lost modem password

where do I find it

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 46,514

Re: lost modem password

Re-read the thread ? It may be on a sticker on the bottom if it is a CC supplied device.

 

Year old thread now closed.

Advanced
You must be signed in to add attachments