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how to disable Mac address filtering router/model (Arris) provided by comcast

Posted by
Visitor
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Member Since: ‎07-09-2007
Posts: 2
Message 1 of 4 (7,563 Views)

how to disable Mac address filtering router/model (Arris) provided by comcast

Attempting to connect my HP Photosmart 7525 printer wirelessly to my network.     It won't connect.

 

Issue: MAC address filtering may be enabled on your wireless router.

Solution: If MAC address filtering is enabled on your router you should disable it.  If you would like to keep it enabled, you must first add the MAC address of your printer (shown above) to the list of permitted devices for you wireless router before continuing.

 

Does anyone know how to do this?    This is the Arris wireless router/modem provided by Comcast

 

3 REPLIES
Posted by
Problem Solver

Member Since: ‎01-11-2013
Posts: 1,315
Message 2 of 4 (7,550 Views)

Re: how to disable Mac address filtering router/model (Arris) provided by comcast

Did you turn on mac address filtering?  If not it isn't on, since that sort of thing is not on by default.

 

Posted by
Visitor
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Member Since: ‎07-09-2007
Posts: 2
Message 3 of 4 (7,545 Views)

Re: how to disable Mac address filtering router/model (Arris) provided by comcast

No.  other than connect the device per the assistance of Comcast tech over the phone, I made no modifications to the device and/or any of its settings.

Posted by
Problem Solver

Member Since: ‎01-11-2013
Posts: 1,315
Message 4 of 4 (7,541 Views)

Re: how to disable Mac address filtering router/model (Arris) provided by comcast

So does the printer see the arris gateway over wifi in its network configuration settings?

 

Did you give the correct encryption type (e.g. WPA2 AES)

Did you give the correct password?

 

Often devices can figure out the encryption type from looking at the signal?

 

How does connecting work on this printer?

 

What happens when you try to connect.