Thank you for getting back to me. I have to tell you that you are speaking greek to me. I do not know the answers to your questions. All I know is that everything I hook up (xbox, tablets, smartphones, computers, dvd players) connect to our wireless router and connect to the internet. No problems at all. Everything except our samsung smart tv. It is connecting to our wireless system but not the internet.
Melissa-S wrote: Sorry it has taken me so long. I got frustrated & just left it alone for a while. When I unplug the router & turn off the tv & turn it back on, The tv cannot see any network, so there are no numbers.
OK, if you get no numbers with router off and do get addresses/numbers with the router on, then the TV is communicating with the router. So it sould be able to pull down netflix etc.
Hello, I was trying to find out if your issue got resolved...I am having to same issue and I am ready to return this tv!!! I called comcast and I called samsung there both pointing the finger at each other... Please HELP
I have a Comcast/Arris TG862G Gateway. I logged onto the router.
On the left select "Connected Devices". There are two online devices (connected to Internet): * Lightning with an Ethernet connection * Unknown with a WiFi connection
If I click on each device name I see the local IP (IPV4) and hardware (MAC) addresses for that device. The local IP addresses are: * Lightning with Local IP of 10.0.0.3 * Unknown with Local IP of 10.0.0.9
I know that "Lightning" is this computer and "Unknown" has to be the Samsung SmartTV.
Note that if a device is being blocked it will not be in this list anymore.
On the left select Parental Control and then Managed Devices. For "Managed Devices" select "Enabled" and "Access Type" select "Allow All". All devices should be allowed access except those added as a device to block.
You can also go down to Reports and select Generate Reports for the last week or month to see if anything was blocked recently.
I no longer have the original entry when the Samsung SmartTV was blocked a few months ago but I recreated this by on purposely causing it to be blocked by Parental Control last week. Here is one of the Report entries:
I am having the same troubles as above. New samsung smart tv wont connect. tried all the tricks mentioned, but still nothing. It says connected to wireless network, but can not connect to internet. all the other wireless devices in the house work fine. so frustrated.
The message said "connected to wireless network" means the SmartTV was connecting to the Comcast gateway all right. The "can not connect to internet." part meant that is was being blocked from the internet for some reason.
Did you log onto the gateway and check the reports to see if anything was being blocked? The best time to do this is right after you get the "connected to wireless network, but can not connect to internet" message. That way you can more easily match the times in the reports with when you got this message on the SmartTV.
I would have thought that too for our problem. But when I see it on the connected devices (and I am sure that is the new smart tv), it will still not connect to the internet. It does connect to the router, it even says it does, but then says unable to connect to internet.
The SmartTV wireless network configuration has a WPS selection. Once you select that you have to go to the Comcast gateway and push the WPS button. The configuration should finish automatically. Have you tried that? If you do it this way do get the same error message?
also, one more bit of info.... i was easily able to connect the wii to the wireless internet last night too.... in the same room as the dumb smart tv...... so I am pretty sure now it is not an internet problem or wireless network issue. It has to be the tv... thanks all for the ideas.... will let you know if it gets resolved..
Ok--- RESOLUTION... finally!! After a week of trying everything,and both Samsung and Comcast blaming each other.... comcast was positive our wireless network was fine, we rebooted the router, etc, etc.. then someone suggested taking the wireless Gateway back to comcast and exchanging it. So we did, for a different model, still a "Gateway 1", but a new model. and it worked the first time. Whew. Thanks all for your ideas!!!
I was havingp the same problems , nothing worked. I called retailer where set was purchased and thry installed updatted software and the connection was made to the internet. Still have a rather week signal . But an extender has helped some.
I too have this problem with a twist. The TV keeps dropping the internet and displaying the message "you are connect to you router but not the internet. Ijust have to wait for it to come back on. Neddly to say, this is not acceptabel and am about to return the TV. I do not have a wireless gateway from Comcast not can I rest the DNS from the TV. It is greyed out. Any suggestions?
I've been dealing with this for hours (opening ports, resetting the TV, and more), and slapped myself when I accidentally found the solution.
Simply give your modem a "hard reset". You can usually do this by holding the button on the back of the modem for 30 seconds. If you don't know how to do this, then call your ISP (Comcast, etc.), and they'll do it for you over the cable line.
I have a Panasonic TV, and now everything works fine.
Thought I would share my experience and finally success in logging my new Smart TV into the internet via wireless connection.
I have my own linksys router connected to the comcast modem. I to got the connected to router but not Internet.
I had two setups for my router. Direct setup which required WIFI protected setup and I had a Guest connection setup that was passworded.
I could not connect to the router via direct WIFI setup but could through the Guest connection. However the guest connection would not connect to the Internet. May be because the guest setup had a password on it that I could not remove and the Samsung would not prompt for the connection.
How I finally fixed this through the following.
Through the network setup screens in the TV, I chose WPS setup and the screen came back saying you have 2 min to push the button on the router .. well, there was not button on the router so I logged into the admin for the router on my desktop PC.
Under Setup, Basic Wireless setting in the router admin screens, I pushed:
Use one of the following for each Wi-Fi Protected Setup supported device:
1. If your client device has a Wi-Fi Protected Setup button, click or press that button, and then click the button on the right.
I pushed this button and the Router went out and found the Samsung TV. Surprise, the router found the TV broadcasting it's id and my router authrized it.
I was then able to configure the Samsung TV via the non guest setup connection and it connected to the router and Internet.
It is now working with Internet wireless connection.
The TV is separated from the wireless router 100 feet or so. Opposite corners of the house. So router does not need to be within 20 feet of the TV.
Anyway .. that is how I solved the problem. Hope this helps others in the future.
Routers have their own IP .. example .. http://192.168.1.1/ ... if you type this into your browser or whatever or corresponding IP is for your router .. you should reach a login prompt for admin user and pw .. you will need to pull you router manual user guide for information on how to access via your browser and how to maintain configurations in the router. Good Luck.
Really appreciate that, tckipfe. I'm not technologically savvy and this helps. I don't have a manual user guide for the router since it came from Comcast but I'm hopeful I can figure it out from here. Thanks again.
I'd like to share my experience with my Samsung TV. I was having the same issue, it connected to the router but could not get to the net. I read the message boards and tried just about everything suggested. Nothing seemed to work. As a last resort I decided to try changing the gateway channel from 1 to 6 as suggested on another message board. This option did not get me excited as it seemed to simple to work, but it did. I was immediately able to connect all the way to the internet. At my house we have anywhere from 3 to 8 devices trying to access the Internet at once. As an ancillary benefit all of the devices seem to be connecting quicker and with a more stable connection. I would highly recommend trying this option before anything else. If it doesn't work for you it's easy to change back.
So after reading literally hundreds of posts on this topic that go back almost a year it’s become quite apparent that this issues is not going to get fixed. Some Lucky people have been able to connect by changing their Wi-Fi channel others have found their TV in the blocked list under parental controls. I've tried all these tricks to no avail. I've turned off all managed sites and devices in parental controls as well as allowing all devices, I've tried every channel, and totally disabled the routers firewall even set my TV to a DMZ. Nothing has worked. I do have another Samsung Smart TV hooked up via LAN that works fine but neither Samsung TV will connect through Wi-Fi. So I my guess the only thing to do is purchase a Wi-Fi router and have my Arris TG862 put into bridge mode. I sure hope this will work.
I had the same problem with my new Samsung UN55FH6200 smart tv. Even though I have several other devices connected through my Motorola modem and Netgear router, both wired and wireless, I was unable to connect to the internet with the TV, having all the same symptms and getting the same error messages. I have followed this thread and tried many of the suggested fixes--rebooting modem and router, parental controls, changing DNS, etc. all to no avail. At the suggestion of one post I finally decided to change my wireless channel, even though I could not see how that would affect the internet connection. One of my wireless devices is a Kindle with an app that displays the wireless channels active in my vicinity. I found I was sharing channel 11 with a few other users.
I logged into my router and changed the channel assignment from Auto to Manual and then manually set the channel to an unused channel (channel 3, in my case). Voila! Everything worked -- I was able to access the internet, update the Samsung software, download Samsung apps and stream Netflix.
I think the basic problem in my case was simply channel interference from nearby users. BTW, there is nothing magical about Channels 11, 3, 1 or 6. Just find an unused channel. Hope this helps.
This is how I accessed my modem settings: at the top of your screen where the name of the website you are visiting goes, type in the modem address in this format: http://10.0.0.1. This will take you to the modem login screen. You can log in to your Comcast modem using "admin" as the user name and "password" as the password it will ask for "SSID" and a "Network Key" this information can be found on the bottom of your device. I hope this helps
rwroyal - thanks - I was able to change the channel - but it didn't solve my problem.
What did work was disabling all devices on the network except for the TV. Was able to connect to Netflix quickly, no hiccups in the connection like I always seem to get. I have several devices that are typically always connected - my work laptop, my network printer, my iPhone, and maybe my wife's iPhone and laptop. When I reconnected my iPhone to the wifi, the TV stayed connected with no problems. When I reconnected my laptop, the TV disconnected from the network. While I seem to have found a way to make it work, it isn't very convenient to shut off otehr devices. Any suggestions from others would be helpful. FYI I'm using an Arris router (for internet and phone) - it is about 2 years old - could there me more recent models I should trade in for at Comcast?