Yes all lower case, Yes on holding the recessed reset button for 30 and even unplugged the gateway and while holding in the reset button plugged in the gateway and continued to hold reset button for 20 seconds. Still no luck when going to 10.0.0.1 login screen...
Computer is connecting to gateway via wireless. It's responding to 10.0.0.1 so I am thinking that it's not in bridge mode. Guess this is one of those things that can't be solved. I will see if they will switch out the gateway to see if that might solve the issue. The gateway was not new, it came from another home since the gateway name was not the default when the tech installed it.
So did you do what EG said and push the recessed reset button with a thin object for more that 15 seconds?
Reset Button (Recessed to protect against accidental reset)
Pressing the Reset button for varying lengths of time performs two types of reset operations.
• Normal Reset – reboots the Wireless Gateway but retains current configuration settings. Use a thin object, press the Reset button for 2-5 seconds and release.
• Factory Reset – deletes all changes made to the original configuration settings and restores the Wireless Gateway to the factory configuration. Use a thin object, press and hold the Reset button for at least 15 seconds or more before releasing.
So can we hook the computer with a plain ethernet cable to the SMCD3GNV also, just in case you can't login over wireless, which seems silly also. I am getting sorry I ever tried to answer this question.
I guess looking at the forum or google are not working here.
Other devices but not this one have password with smcadmin in them
I apologize, I didn't mean to confuse everyone. Yes, this is another person than the original poster. I only added on because he just got a router yesterday and I got one today and neither one of us can login with the default password. Wasn't sure if it was symptomatic.
I'll start my own thread, or more likely just see if you can help the other chap.
So 2 different people can't log into 2 different SMCD3GNV ?
It appears that way...so either Comcast have changed the credentials thay are using on these devices when they send them out, or there is a coincidental failure of two of these devices...
I would still recommend the OP return his for an exchange. If the problem persists after that, there is either somethinggoing on at Comcast that we are not aware of, or an as yet unidentified user error....
I had a similar problem. Entered admin and password and nothing happened.
I am not sure exactly how I got passed it but I did 2 things. I deleted all the cookies and files from IE after I closed up all opened sessions of IE. I tried again and made sure I clicked on the login button as opposed to pressing the enter key and it worked. It could be a cookie management problem with the gateway code. I am not impressed by the UI or the code running it.
This thread might be dead, but it helped me find a strange solution so I'll post it.
I was trying to login through chrome with different passwords and it didnt work. I then tried IE and it worked. After this login was successful, I was able to login from chrome anytime after.
The defaults I used:
This password was cited a few times on Google searches and in an online manual (though not the version that comes with my device). Really strange that it needed IE. For what it's worth, I'm guessing that the "login attempt failed" messages are generic and apply to other things besides wrong username/passwords.