I am having the same issue - they can fix it but I have to "pay" for it. How convenient. They changed my modem router set up to the all in one box which I am fine with. I am not fine with the wireless not working correctly (i.e. my download speed is between less than 1 mbps to about 4) and it is somehow my problem, my issue, and they won’t fix it as a courtesy to the customer. I am waiting to speak to a manager now. Who has just informed me they “can” fix it once I pay – fabulous! Most times I call Comcast I have to talk to 3 or 4 people just to get someone who can address my issue. Oh and btw I just “paid” for them to fix it. They changed the channel the router was running on and it increased the speed up to about 7 mbps – so basically they fixed nothing. Cheers!
OP. It is a known issue that the wireless performance / range of that gateway device is abysmal !!. Suggest you get rid of it or at least have it placed in to "bridge mode" which makes it a plain vanilla cable modem. You would then use your own "high quality-high performance" wireless router with it.
Use this number to reach the right people for the job; XXXXXXXX
[Edited to remove a now disconnected phone number]
you may need to change the channel from auto to something like chanllel 11 i would download a program like inssider for pc or wifi analyzer for the android or apple that will show your ssid and what channel it is sitting on
go to connection==>wifi==>edit wifi
then go to cannel selection and set to manual
There are some additional setting I will go into that if needed
I'm glad I read this. I wasted two morning on an installation for phone service. The first guy didn't show. The one this morning informed me that he would have to install a Comcast modem. I'm running my own Zoom with no problems. I wasn't told about this requirement when I signed up for the phone service, ergo, I was not told about the need to take on the monthly charge. And when the tech and I were talking he asked "How far do you need the modem to reach?" Huh? I live in a 1200 sq ft ranch - and I should have to worry about this??? So I started looking for feedback on the Arris modem. I think I may pass on the phone service...
We just signed up for xfinity last Friday and have the Arris modem. For the first couple of days I was able to get the 25 mb/s that I am paying for on my laptop wirelessly.
Yesterday my dad wanted to hook up his ancient laptops to the wifi. These computers are old and don't support the security that was currently setup for the wireless connection, so I had to "dumb down" the security so that his computers could connect. This seems to have coresponded with a decrease in the speeds I can now get on all the wireless devices connected to the wifi.
Now I'm not sure if these two events, changing the security and the decrease in wireless speed, are related, but I may try changing the wireless security back up to where it was and see if that has an effect on my speeds.
Like others have mentioned, when I connect to the modem directly I get the 25 mb/s that I am paying for.
I am willing to buy a wireless modem and set the Arris in bridge mode. Is this something that is complicated to do?
This was funny. Noing a little about how Radio Waves work I placed a Metal pizza pan agains my Arris Router on the side where the air holes are to direct the signal the direction I wanted it to go. My downloads went from 4 meg to 18 meg. on my IPad in th basement, I started laughing out Loud. I went a little further and created a neater application! The device has more than enough holes to keep the device kool. I believe they put that many holes to let th R.F. out??? Instead of using an Antenna! PS my wife's still run slower but it's an 8 year old H.P. Good Luck !