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Posted by
Regular Visitor
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Member Since: ‎01-03-2011
Posts: 13
Accepted Solution

Purchase eMTA Modem

Windows 7

COMCAST Router

new Touchstone Telephony Modem/ Arris TM402G/110

=========================================================================

 

I would like to know if the above MTA Modem is compatible with Comcast.

 

I just started with Comcast last week.

 

Thank you.

 

Posted by
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Member Since: ‎08-16-2012
Posts: 1

Re: Purchase eMTA Modem

here is a link to the "...currently approved cable modems and EMTA devices"

http://mydeviceinfo.comcast.net/

Hope this helps

Posted by
Connection Expert



Member Since: ‎12-24-2003
Posts: 47,880

Re: Purchase eMTA Modem

[ Edited ]

rocasan wrote:

Windows 7

COMCAST Router

new Touchstone Telephony Modem/ Arris TM402G/110

=========================================================================

 

I would like to know if the above MTA Modem is compatible with Comcast.

 

I just started with Comcast last week.

 

Thank you.

 


It may be depending on where you got it. If it happens to be listed in their database as being stolen, then they won't provision it for service. Also, the current consensus is that the only customer-owned telephony modem approved by Comcast is the Arris TM722G, which you must purchase from your local Best Buy (if available) that has a Comcast Communications Center/kiosk. About $150 for the modem plus professional installation. Some stores/areas will allow a "self install". Those may supply a kit that looks like this;

http://blog.trebacz.com/2012/01/comcast-xfinity-internet-and-arris.html

Also be advised that some market areas do not allow customer owned eMTA's at all. It's best to call in to see exactly what your particular market area's policy is as they are all different.

http://www.arrisi.com/consumer/_docs/ARRIS_Modems_Comcast_Xfinity_Best_Buy.pdf

 

What is the exact make and model number of this so called "COMCAST router" ?

Posted by
Regular Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.



Member Since: ‎01-03-2011
Posts: 13

Re: Purchase eMTA Modem

I have decided not to purchase the "new Arris Modem for $50.00".

 

The guy was listed in amazon.com

 

Thank you anyway for your valued help.