Hey all! Just upgraded to Comcast from Bellsouth and I am having issues! I have the Arris router Comcast supplied me with, a Belkin F5D7320-4 wireless router, and 2 Macs (iMac G3 and PowerBook). Here's the problem: The router continues to lose internet connection. I try to powercycle everyting to no avail. Sometimes it will reconnect...sometimes it won't. The modem is working fine directly into my computer. I have not tried with the PowerBook or my PS2. It is important to note that after powering down the modem and router and reconnecting, my Digital Voice connection may or may not come back; if the router is not involved, everyting comes back on like it's supposed to on the modem. What's the problem? If you need more info, please let me know. Thanks for the help!
The Arris modem has a backup battery which keeps it alive. You can't just "power it down".
Every time you change the device that is directly connected to that moden, you need to use the reset button on the back of the modem instead unplugging its power cord. Depress and hold the button until you see the indicator lights flash, or for approx. 20-30 seconds.
Were you using the Belkin router with your DSL connection ?
If you were, it is likely configured to use PPPoE. Comcast uses DHCP.
You will likely have to reset the router back to its factory default configuration by depressing and holding in its reset button on back for approx 30 seconds with the power applied. Now power down the Router and turn off the computer/s.
Reset the Arris first and let it stabilize, now power up the router and let it stabilize. Lastly, turn on the computer/s.
Alright, I am online now with the router connected. The Internet light flashes intermittantly, indicating a disconnect (?). I will try this configuration and see if it is stable. If not, then what? Are there common advanced settings for this (or any) wireless router to ensure that it is stable? It seems that this always happens: I get it up and running...for about an hour. Then, it craps out. Thanks for the help!
>>"and just a note if you have the telephony model Arris (for internet phone service) this will not effect the router in any way"
Im not certain I understand exactly what you mean by that ?
If a modem's MAC address table is not cleared of a previous MAC addy, and you try to connect a different device to it, it will not accept the new addy and there will be no connection. So in this way I say yes. The Arris, or any modem for that matter will affect the router.
>>"resetting the belkin router is easy
1. unplug it for 10 secs .... plug it back in
... has a slot or hole in bottom that you can press a tip pen into to recycle it"
I don't believe that just unplugging the router will actually reset it back to its factory default settings.....
>>"make sure your windows firewall settings are turned off
click Start > control panel > Security center
on screen scroll to bottom and click
you can turn it off there
close any other preloaded software
1. plug computer directly to Arris modem first
2. reset modem
3. check your internet connection to make sure you are connected
I also don't believe that it is prudent to tell a poster to turn of their firewall and then connect a computer directly to the modem for any period of time without being protected by any form of a firewall whatsoever.
>>"8. now take a usb cable and connect your Belkin router to the same spot you your modem was connected to your computer at"
I will try the MAC address suggestion this afternoon. Presently, the router will stay connected for a longer period of time since I reset the default settings but disconnects nonetheless. Then I just Sleep my Mac, reset the modem while the router is powered down, restart the router and I'm back online. Quite a hassle. I really hope to get this figured out. So, it is either a linking issue between the router and modem or a poor connection issue? How do you figure out which is the culprit? I will also try the COnnection forum suggestion. Thanks again, maybe we can figuer this out!
Unfortunately I have a PC not a Mac, so am uncertain as to how they might be different
I have Comcast and talked to them extensively and Belkin both and have gone through the procedure at least 50 times until I got it right
Belkin does have an 800 toll free number and will assist ... they were really very good and patient about working it through.
One thing that does come to mind....orginally, I had to call Comcast tech support and they did a remote restart of my Arris modem
once they did that it seemed to work better...it all seemed to hinge (in my case) around the EMAC address
I don't know if it re-stablishes a link with Comcast and the modem with the MAC address or not..
all works great now, as long as I dont power off the router, thats when I need to redo everything
but I turn off the PC (unplug it even) and still works great ... the router and modem have been faithfully working for the last 8-9 months with no problem or lost connections (thats how long I have had it)
Ok, I grow weary of this issue! My router/modem will maintain a stable internet connection for anywhere from 5 min-2 days depending on God-knows-what. I have tried all of the above suggestion and the only thing that seems to work is the default settings on the router. That means no security. This is a major pain! What am I missing or forgetting to do, y'all!? Thanks to all who have posted for your help!
I broke down and called Belkin last night and had a 20 minute conversation that resulted in a potential fix...we'll see. i was directed to a firmware update available on their UK site, not their US site ( i had looked earlier). Once udated, things seem to be working. I still had a connection this morning when I got up. I will monitor it for a day or two and post one more update if all is well. Thanks again for all of the help!
UPDATE***Connection didn't last 24hrs. I am going to look into the Connection forum for help. Does anyone know where Comcast posts a list of settings for anything other than email? Like, do I need a static IP or Dynamic, that sort of thing?
Frustrating indeed! For my Belkin, the internet light must be on SOLID in order to indicate it is connected (as it is now). I appreciate all of your help Karter and I have tried almost everything you suggest. The only thing that seemed to work was the firmware update last night, but even that lasted less than 24 hrs before next disconnect.