Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

Posted by
  • The Community would like to Welcome you!

Member Since: ‎09-28-2011
Posts: 2
Accepted Solution

Modem not resetting to factory default

I have a SMCD3GNV modem for high speed internet and couldnt remember the password and username to get into the router settings. 


I performed a reset by holding down the reset button for 15 seconds until the power light was the only thing showing.  Released and everything came back on and internet was working.  Problem is the default admin/password login was not working and I still cant acess the settings.


Anyone have any suggestions or explanations on to way the factory default login settings are not working even after a reset?

Posted by
Networking Expert

Member Since: ‎07-28-2003
Posts: 24,238

Re: Modem not resetting to factory default

You mght not have held it for the full 15 seconds, try and hold it for twenty.  And make sure you are pressing in firmly the whole time, it's very easy to easy up and that looks like to presses to the device.


After the reset, the settings should match the information on the sticker on the device.  The default userid is "admin" and the default password is "password".