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Disable wireless on Arris TG862G

Posted by
Visitor
Member Since: ‎02-12-2008
Posts: 3
Message 1 of 7 (3,107 Views)

Disable wireless on Arris TG862G

I just got this thing and was wondering how to disable the wireless antenna on this thing? I looked through the admin console already, but only thing I can do is disable the broadcast, not the actual signal. I can also change the wifi name and password too.

 

I called comcast, but level 1 support said they cannot do this. Anyone have any luck? I already have a much better wifi access point that I prefer to use and rather not have interference from this thing.

 

Any help would be appreciated!

6 REPLIES
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,383
Message 2 of 7 (3,092 Views)

Re: Disable wireless on Arris TG862G

Contact the gateway support folks here; 1-800-363-2416.



Posted by
Visitor
Member Since: ‎12-04-2003
Posts: 7
Message 3 of 7 (2,594 Views)

Re: Disable wireless on Arris TG862G

They can put it into bridge mode, but they told me they cannot turn the wireless signal off.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,383
Message 4 of 7 (2,590 Views)

Re: Disable wireless on Arris TG862G

Hmmm... It's been my understanding that bridging the device does both ?

Posted by
Visitor
Member Since: ‎12-04-2003
Posts: 7
Message 5 of 7 (2,580 Views)

Re: Disable wireless on Arris TG862G

If so, they didn't do it correctly.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,383
Message 6 of 7 (2,576 Views)

Re: Disable wireless on Arris TG862G

I'm getting dizzy trying to follow you around...

 

See your other post. In future, please keep things in one place.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,383
Message 7 of 7 (2,575 Views)

Re: Disable wireless on Arris TG862G

OP hasn't returned. Thread closed.