Comcast recently upgraded my internet/telephone modem from an old RCA unit to the new Arris unit. I have having constant connection issues between the Arris modem and my Netgear router. The problem is that all internet connections work but after about 5 min of use the connection to the router goes completely dead and no packet info is getting passed through. I have hard reset both the modem and router multiple times and the problem is still ongoing. FYI the modem has been set to bridge mode and is connected to port 1. The weird thing is that if I disconnect my router from the modem and have only one direct connection from the modem to my computer everthing works fine. Is there somthing wrong with my router that I am missing? Everything used to work fine with my old RCA unit until i received this Arris unit.
Thanks for the help everyone but I just got fed up with the connection issues. Since I did not need the router function I exchanged it for a standard phone/internet modem from Arris. Works perfect, no more problems!