Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
Visitor
  • The Community would like to Welcome you!



Member Since: ‎06-09-2010
Posts: 2

Arris TG852 modem/router

We have had the Arris TG852 for a couple of months with no problems. Last week it quit transmittinf a wireless signal. My wired computer works fine but I can't connect wireless on computer or I phone. Tried resseting, called for help, the tech tried resetting remotely. My devices still do not see the signal. Anyone know how to remedy this short of taking a hammer to it?

Posted by
Problem Solver
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • Communication is Key. Way to go, keep it up. Congrats on 100 Replies!



Member Since: ‎03-17-2012
Posts: 291

Re: Arris TG852 modem/router

I hate to state the obvious, but it sounds like your best resolve is to have Comcast swap you out a new eMTA.  If it is not simply a user-setting within the gateway, turning off the wireless radio, then there is a real problem with it and it needs to be replaced. (that is assuming that the router's wireless radio is not transmitting)

 

Your other fix, by the way, would be for Comcast to place the gateway into bridge mode, buy yourself a decent router, and you will likely be done with future drama.

 

Wireless gateways simply have a poor track record...no matter who makes them, whether for cable or dsl.  These wireless gateways are attractive because of their all in one convenience, but with few exceptions, the router part of the equation has issues.

Posted by
Visitor
  • The Community would like to Welcome you!



Member Since: ‎06-09-2010
Posts: 2

Re: Arris TG852 modem/router

Well I guess it got tired of sleeping. The wireless was working this morning. So far it's doing just fine. Haven't a clue why it stopped for 5 days and started working again.