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Accidentally blocked a connected device, how do I unblock?

Posted by
Visitor
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Member Since: ‎12-02-2012
Posts: 1
Message 1 of 4 (3,909 Views)

Accidentally blocked a connected device, how do I unblock?

I accidentally disconnected a computer when looking at connected devices in my router settings. How do I unblock it? I can't find it anywhere. It's a gateway router model 5. Thank you.

3 REPLIES
Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,440
Message 2 of 4 (3,863 Views)

Re: Accidentally blocked a connected device, how do I unblock?

Did you block/exclude it by MAC Address?

EXcluding by MAC address usually works in one of two ways.

Either:

1.  Include certain specific devices by MAC Address

2.  Exclude Certain Specific Devices by MAC address

 

Posted by
Visitor
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Member Since: ‎06-08-2013
Posts: 1
Message 3 of 4 (2,806 Views)

Re: Accidentally blocked a connected device, how do I unblock?

Why is there no answer to this post?  I have the same problem and the live chat people must not speak English so I am getting no help there.  How do you unblock devices that you blocked?

Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,440
Message 4 of 4 (2,775 Views)

Re: Accidentally blocked a connected device, how do I unblock?

Please be aware that this is a user to user forum, very few Comcast Employees here.

We have no way of knowing what equipment you have unless you elect to share that information with us.

Basically, you need to Log in to your router/gateway and navigate to Parental Controls to see if the block is there.