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Access to xfinity router

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Member Since: ‎09-08-2012
Posts: 5
Message 1 of 13 (81,451 Views)

Access to xfinity router

Good Morning.

My imac is hooked up to the internet via xfinity WLAN router Arris TG 862. wifi network works just fine.

 

Now, I tried to initially get into the configuration menu of the router via http:10.0.0.1. I entered username "admin" and password "password" as described in the user manual page 8. The message "authentication failed" comes up. I then disconnected power supply of the router and pressed reset for 20 sec. tried to log in again. same error message.” Can anyone help there? Do I need to connect an ethernet cable to get access to the router?

 
1 ACCEPTED SOLUTION
Posted by
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Member Since: ‎09-08-2012
Posts: 5
Message 9 of 13 (91,709 Views)

Re: Access to xfinity router

Your final suggestion did not help either. Thank you very much for your help anyways. I will try to swap it.

12 REPLIES
Posted by
Edited on
‎09-08-2012 12:35 PM

Silver Problem Solver

Member Since: ‎02-22-2007
Posts: 6,247
Message 2 of 13 (81,449 Views)

Re: Access to xfinity router

[ Edited ]

delete

Posted by
Visitor
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Member Since: ‎09-08-2012
Posts: 5
Message 3 of 13 (81,442 Views)

Re: Access to xfinity router

delete?

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,384
Message 4 of 13 (81,432 Views)

Re: Access to xfinity router

Not saying this will solve your issue, just an FYI. When resetting a unit back to factory defaults, the unit needs to be powered on when the reset button is depressed. Hold it in for 30-40 seconds or so.

Posted by
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Member Since: ‎09-08-2012
Posts: 5
Message 5 of 13 (81,416 Views)

Re: Access to xfinity router

Ok. Pushed the reset for 1 minute while power connected. back to http://10.0.0.1. Entered "admin" and "password" again. Result: "Authentication failed". 

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,384
Message 6 of 13 (81,409 Views)

Re: Access to xfinity router

Try removing the battery and disconnecting the power cord at the same time for a minute.

Posted by
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Member Since: ‎09-08-2012
Posts: 5
Message 7 of 13 (81,401 Views)

Re: Access to xfinity router

I hate to say it: It did not work. same error message.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,384
Message 8 of 13 (81,399 Views)

Re: Access to xfinity router

My last suggestion would be to try using admin for both the user name and the password. Other than that, there are known current firmware issues with that device. Comcast will readily swap it for you.

Posted by
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Member Since: ‎09-08-2012
Posts: 5
Message 9 of 13 (91,710 Views)

Re: Access to xfinity router

Your final suggestion did not help either. Thank you very much for your help anyways. I will try to swap it.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,384
Message 10 of 13 (81,394 Views)

Re: Access to xfinity router

Good luck with it ! Smiley Happy

 

Posted by
Regular Visitor
Member Since: ‎08-25-2012
Posts: 13
Message 11 of 13 (81,254 Views)

Re: Access to xfinity router

Try adding an s to the end of http and enter admin as the username and password as the password.  So it would look like https://10.0.0.1 instead of http://10.0.0.1.

Posted by
Visitor
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Member Since: ‎11-01-2007
Posts: 1
Message 12 of 13 (47,971 Views)

Re: Access to xfinity router

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,384
Message 13 of 13 (47,938 Views)

Re: Access to xfinity router

Two year old thread now being closed.