Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now



A neighbor's wireless network interfering?

Posted by
  • Congrats on Posting your first topic!

Member Since: ‎12-16-2011
Posts: 1
Message 1 of 2 (1,092 Views)

A neighbor's wireless network interfering?

The last two mornings when I get to my computer on my wireless network, I have only the Cisco window visible and no internet access. I look at my Mac settings and another named (not mine) wireless network is shown. I switch it back to mine (which is on the list) and I can get online. It is going to this other network on its own.


I also notice that I have an unstable and weak signal in my living room. The router and model are upstairs. I can get a signal extender but I wonder if the neighbor whose wireless network seems to overtake my own each night has such a strong signal near my downstairs area, that this interference is key.



Posted by
Networking Expert

Member Since: ‎07-28-2003
Posts: 24,240
Message 2 of 2 (1,083 Views)

Re: A neighbor's wireless network interfering?

I would recommend two things before going down the extender route:


1. Change the wireless channel on your router.  You don't say what wireless router you have so I can't be more specific.  In general, most routers default to channel 6, try 1 or 11.  Some routers are smarter and try to find a channel with little to no traffic.  It all depends on what you have.


2.  On your Mac: Apple -> Location -> Network Preferences..., select your Wi-Fi adapter and press the Advanced... button.  On the Wi-Fi tab, remove all but your network from the Preferred Networks list.  Press OK.  Check the option Ask to join new networks and press Apply.