Xfinity plant
Xfinity globe
Community Forum

"renew your subscription" to comcast personal web page, I think

Regular Visitor

"renew your subscription" to comcast personal web page, I think

Since Comcast/Xfinity deleted the personal web pages option, I have been receiving an email every few days reminding me to renew my subscription.  I determined that the sender was comcast, and I think it's an old feature that was not erased on the server.  Of course, I cannot renew my subscription because those were discontinued in 2015.  This is an annoyance.  Can someone help?

 

 

Gold Problem Solver

Re: "renew your subscription" to comcast personal web page, I think

Are you sure it isn't some sort of scam? As best I recall, it was never necessary to "renew" PWP. It was turned on and off in account settings.

When viewed in webmail does the message have the Xfinity Verified marks? See Comcast Email Phish or Legit? How to Tell (and rules for posting) for more information about identifying, reporting, and posting scam emails.

Samples of recent scam messages can be found at http://constantguard.comcast.net/alerts under "Top Phishing Scams".