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"Armed with Touchscreen" on a touchscreen update

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"Armed with Touchscreen" on a touchscreen update

So apparently the touchscreens for the Xfinity Home recently went through some updates. As part of these updates, when the system comes back online, it re-enters whatever security state the system was in previously. If that happens to be an armed state and you have the notifications turned on, this means that you will get a notification because the system was just armed (again).

However, to the customer who is sitting at work enjoying his lunch, this makes is look as if someone may have snuck into my house through a window and is now re-arming my security system with my touchscreen. It would be nice if there were some sort of notification that told me there was an update, even if maybe this went out via email so that I would be less concerned about anything unusual occuring with my security system.

 

Official Employee

Re: "Armed with Touchscreen" on a touchscreen update

Shillz09 -- 

 

Thanks so much for reaching out & letting us know.  We apologize for any confusion or concern this may have caused you.  We are aware of this & actively working on clarifying this type of message and/or removing the re-arming messages.    

 

Thanks!

 

Rachel


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