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Xfinity Home Touch Screen

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Xfinity Home Touch Screen

My touch screen is not connected to the broadband, but is connected via cellular. I have tried resetting and restarting both the touch screen and the modem to no avail. I tried connecting it via ethernet cable to my Xfinity modem but that didn't work either. What else can I try?  Should it be connecting to my network through my Xfinity modem?

Official Employee

Re: Xfinity Home Touch Screen

Hi kb22! In order to get your system connected to broadband again, I would need to get a technician scheduled to make sure everything is connected properly. Can you please send me a private message verifying the street address associated with your account, and the first and last name of the account holder. Also please include the best days to get a technician out (include AM or PM) and I can provide you with the soonest available appointments in your area. 

 

To send a private message, click on my name, then click on private message me. 


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