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Sensor Connection Offline

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Sensor Connection Offline

One of my home security sensors showing Connection Offline after I have replaced the battery, and the battery is showing good.  The sensor configuration is Entry/Exit and the Model# is SZ-DWS04.

Official Employee

Re: Sensor Connection Offline

 

SholaA, thanks for posting here. Have you checked to see if the sensor was tampered with via the XFINITY Home Management Portal? 


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