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Problems with Xfinity home website

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Problems with Xfinity home website

I am unable to log in my Xfinity Home account on ANY device yet I have no issues getting in to any of my other Comcast accounts.  I am trying to set my security system and change the thermostat to heat.  I keep getting error messages Error #21001.  I have been waiting for someone to help on the phone now - at 28 minutes and counting for being on hold.  

Official Employee

Re: Problems with Xfinity home website

Hi helpxfinityhome - 

 

I apologize for the frustration that this has caused.  We’ve been able to restore service. If you’re still experiencing issues, please PM me, but we expect that users will regain functionality. We’re continuing to work the issue and will post an update if we encounter additional service interruptions. 

 

Thanks,

 

Rachel


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