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Night-Vision infrared Not Working xCam

Frequent Visitor

Night-Vision infrared Not Working xCam

I've been having issues the last few nights with my night-vision infrared not working. I do have solid blue lights that indicate my xCam is working in night vision but the picture displayed is pitch dark & unrecognizible. I have tried rebooting the xCam via my mobile device and that did work a few times for me but now when I tried, it yielded the same dark results. I have also tried to reboot by unplugging the camera at the power source and unfortunately, still no night-vision infrared.

 

Any help much appreciated.

 

model: xCam

software: 3.0.02.54

Official Employee

Re: Night-Vision infrared Not Working xCam

Karen_60, have you tried rebotting your modem or resetting the cameras?

New Poster

Re: Night-Vision infrared Not Working xCam

My camera  nightvision quit working a year ago. I've rebooted, reset, got a new modem, moved camera, adjusted camera, etc.  I've talked with techs who have fiddled with it and reset it from there end.  I'm just assuming the nightvision is dead.  I asked to exchange it but they gave me rigamarole about availabilty in my local comcast store.  It actually did work at one time. 

Anybody got any other suggestions?

Expert

Re: Night-Vision infrared Not Working xCam

I have found the Xfinity Home Support people to be very helpful 1-877-298-0874