Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,514,639

members

13

online now

1,715,025

discussions

Back to Top

voicemail password?????

Posted by
Regular Contributor

Member Since: ‎10-20-2006
Posts: 107
Message 1 of 4 (2,718 Views)

voicemail password?????

I moved a few months ago, transferred my voice service within the same city limits, and now it wants a password to access my messages?? When did that happen. It was not needed before I moved. I will spare everyong the usual rant about xfinity and just ask if there is a way to make the need for a password go away? I live alone, am disabled, and no one is gonna steal my messages.  I hate dialing the phone almost as much as I hate calling for support. They guarantee a 2 hour service window, but still treat me like a terrorist and ID  nd make me wait 50 to 10 minutes. when all I have is a simple question like this. (oopas, sorry, a rant <g>)

 

Can I remove the passsword requirement. My phone is not programmable so I can't pu it into the phone.

 

Any help is appreciated.

 

John

3 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,739
Message 2 of 4 (2,709 Views)

Re: voicemail password?????

In Xfinity Connect there is a option for not needing a password when you check your VM from home.  You will still need the password for accessing your VM outside of the house.

 

In Xfinity Connect click on the preferences tab, then on the left choose "call manager"  near the bottom is the selection not to use a password.

 

If you don't know your password, you will need to contact Comcast support.

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Regular Contributor

Member Since: ‎10-20-2006
Posts: 107
Message 3 of 4 (2,703 Views)

Re: voicemail password?????

I am very glad to know I can do it, and I very much appreciate the help, but I cannot find xfinity connect. comcat.com  login, and I can do Voice,email, TV and my account, but none of them sends me where you say the solution is. I hate to be a PITA, but I don't see it anywhere. Do you have time to run me through it? I am no computer illiterate in any way, but I AM tired of incredibly inane web pages that never seem to go through any review process to find out if they are user friendly... I am grateful there are other who share what they have learned. :-)

 

Much obliged,

 

John

Posted by
Edited on
‎02-20-2012 07:01 PM

Cable Expert

Member Since: ‎03-02-2007
Posts: 17,739
Message 4 of 4 (2,701 Views)

Re: voicemail password?????

[ Edited ]

go to http://comcast.net and then click on the voicemail section on the right.  That will get you into Xfinity Connect.

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program