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"Nomorobo call blocking is disabled"

Posted by
Contributor

Message 1 of 3
142 Views

Trying to sign up for Nomorobo on Xfinity/Comcast voice. I follow all the instructions, and do the test call. I pick up after three rings and get the message "Nomorobo call blocking is disabled", and my phone remains marked as "x Not Protected" in a red splotch. Huh?

 

See my forwarding pane below.

 

BTW, before this, I had other troubles, so I contacted Comcast and, according to Nomorobo's instructions, had them reset the "Advanced Call Forwarding". Took the "Voice Provisioning Team" a half hour to do it, but they say they did it.

 

Can someone illuminate this problem? I want Nomorobo! I have to ask if ANYONE has successfully connected their Comcast voice to Nomorobo. FWIW, I have voicemail shut off, as I want my own answering machine to pick up. I was told that this would have no effect on Nomorobo signup.

 

Comcast voice has been a bloody trial since I got it, and the trial continues.

forward.jpg
2 REPLIES
Posted by
Contributor

Message 2 of 3
69 Views

Eh, 70 views and no insights.

 

Well, yes, this is  probably a Nomorobo problem more than a Comcast problem, though Nomorobo sure isn't easy to communicate with. Actually, in their instructions, if something goes wrong, Nomorobo points to Comcast, and when I was on the line with Comcast tech support, they were blaming Nomorobo. The user interface on this is a piece of c**p, which doesn't help matters any.

Posted by
Contributor

Message 3 of 3
15 Views

So I call Comcast. They say "Duh, not us, we think." Then I contact Nomorobo (who don't offer phone support, just e-mail support). They get back to me quickly and say "Thanks for reaching out. Your account is being affected by a glitch on the Comcast site. I'm going to send your case over to our contact there, and get them to fix it for you. I will get back to you as sooon as possible with an update."

 

A glitch on the Comcast site? Hard to believe! Not.

 

Well, I don't hear anything for five days, and then I see, on the Nomorobo "Phones" page, that the phone line is now protected. So they did it. Finally.

 

Case closed. Another ding for Comcast.