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phone number change and UCID stopped working

Posted by
Edited on
‎06-22-2011 12:38 AM

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Member Since: ‎06-22-2011
Posts: 7
Message 1 of 10 (1,702 Views)

phone number change and UCID stopped working

[ Edited ]

I just got a new number from comcast and now the caller id isn't displaying on the tv nor the laptop. what needs to be done to fix this problem?

9 REPLIES
Posted by
Edited on
‎06-22-2011 12:46 AM

Cable Expert

Member Since: ‎03-02-2007
Posts: 17,744
Message 2 of 10 (1,699 Views)

Re: phone number change and UCID stopped working

[ Edited ]

After a number change or code changes on the account it takes 4 or 5 days for the databases to sync.

 

If it doesn't start working by next Monday, post back and it will be escalated.




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Posted by
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Member Since: ‎06-22-2011
Posts: 7
Message 3 of 10 (1,677 Views)

Re: phone number change and UCID stopped working

Its Tuesday and UCID is still not working. can you resolve this for me please? thanks

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,744
Message 4 of 10 (1,673 Views)

Re: phone number change and UCID stopped working

The Comcast Cares Team has been notifed and will get the right people to get it fixed.

 

Watch this post and your email for updates from the team during the business week.




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Posted by
Official Employee

Member Since: ‎05-04-2011
Posts: 2,077
Message 5 of 10 (1,649 Views)

Re: phone number change and UCID stopped working

We are currently looking into this matter.

Thank You

-ComcastLarry-
Posted by
Official Employee

Member Since: ‎05-04-2011
Posts: 2,077
Message 6 of 10 (1,646 Views)

Re: phone number change and UCID stopped working

We got confirmation that a test was sent to your TV, could you confirm this.

Thank You

-ComcastLarry-
Posted by
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Member Since: ‎06-22-2011
Posts: 7
Message 7 of 10 (1,636 Views)

Re: phone number change and UCID stopped working

STILL NOT WORKING!

Posted by
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Member Since: ‎06-22-2011
Posts: 7
Message 8 of 10 (1,630 Views)

Re: phone number change and UCID stopped working

why is it taking so long to get this problem resolved? why has a technican not  placed a call to me to explain what is happening here???? I want this problem to be given the proper attention  it is supposed to have!!! I want a call vack ASAP!

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,744
Message 9 of 10 (1,628 Views)

Re: phone number change and UCID stopped working

The Comcast Cares Team has been notified of your latest post.




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Posted by
Official Employee

Member Since: ‎05-04-2011
Posts: 2,077
Message 10 of 10 (1,612 Views)

Re: phone number change and UCID stopped working

Someone should be reaching out to you soon.

Thank You

-ComcastLarry-