Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,598,069

members

48

online now

1,781,856

discussions

Back to Top

modem battery

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎06-27-2011
Posts: 2
Message 1 of 11 (3,895 Views)

modem battery

you send me letter stateing modem battery not working.go to this website.i go there you ask for phone/account # to get started.then you say no such #s

10 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,749
Message 2 of 11 (3,894 Views)

Re: modem battery

The Comcast Cares Team has been notified and will get you a new battery.

 

Watch this post and your email for updates from the team during the business week.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,469
Message 3 of 11 (3,875 Views)

Re: modem battery

You can just call 1-800-COMCAST (1-800-266-2278) and they will send you a new battery.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-28-2011
Posts: 2
Message 4 of 11 (3,863 Views)

Re: modem battery

I am having the exact same difficulty. The EMTA site does not recognize my phone number and/or account number. Please help.

Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,205
Message 5 of 11 (3,861 Views)

Re: modem battery

Did you call 1-800 comcast?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎06-27-2011
Posts: 2
Message 6 of 11 (3,846 Views)

Re: modem battery

thank you to all who replied

Posted by
Problem Solver

Member Since: ‎05-04-2011
Posts: 2,077
Message 7 of 11 (3,813 Views)

Re: modem battery

To all having an issue with their battery, please send me a PM so I may escalate your issue.

 

Private Messages (PM’s)

At the top of each Forum page you will see a small white envelope

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The white envelope turns to yellow when you receive a PM.

To open a PM to read it, double click on the yellow envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thank You

-ComcastLarry-
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎08-01-2011
Posts: 3
Message 8 of 11 (3,674 Views)

Re: modem battery

BOY!! THIS IS COMPLEX TO ORDER A BATTERY REPLACEMENT FOR MY MODEM. SEND ME AN E-MAIL ON WHICH BUTTON OR WHAT FOR ME TO GET A REPLACEMENT BATTERY.

                                              THANKS   BOB

WHY IS THERE NOT A SIMPLE ORDER BUTTON RATHER THAN ALL THE OTHER UNNECESSARY USELESS COMMANDS JUST TO COMPLY WITH THE LETTER I RECEIVED FROM COMCAST......

Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,469
Message 9 of 11 (3,671 Views)

Re: modem battery

Not complex at all. ComcastLarry is just trying to help out folks that can't call 1-800-COMCAST (1-800-266-2278) and ask for a new battery.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎08-01-2011
Posts: 3
Message 10 of 11 (3,645 Views)

Re: modem battery

Larry,

  Who can't call??? I just wish the comcast web site WAS easier.  I will call..MUCH eaiser

Posted by
Contributor

Member Since: ‎09-26-2004
Posts: 61
Message 11 of 11 (2,129 Views)