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internet works but phone doesn't

Posted by
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Member Since: ‎01-23-2007
Posts: 1
Message 1 of 4 (2,132 Views)

internet works but phone doesn't

my phone is not working, but my internet is. I have a dead silence on the phone Help!!!!!!!!!!!!!!!!!!
3 REPLIES
Posted by
Regular Contributor

Member Since: ‎08-15-2006
Posts: 210
Message 2 of 4 (2,118 Views)

Re: internet works but phone doesn't

Hi iamec,

Everything appears to be working correctly right now but if you require any further assistance please get in touch with us. If you prefer, you can email me and I will be happy to assist you in any way that I can.

Thanks,

Geoff.

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Member Since: ‎01-23-2007
Posts: 1
Message 3 of 4 (2,119 Views)

Re: internet works but phone doesn't

I have had the same problem since wednesday of last week.  I have called for service several times and promised service, no one showed up. I called again they said there was a problem in my area and cancelled the service and did not notify me.  They then promised service the next day , Friday again a no show.  I called again today and was told there was no service available until Friday I complained again and the they said tomarrow.  I am ready to go to another telephone service.  I can not go with out a telephone for a week.
Posted by
Regular Contributor

Member Since: ‎08-15-2006
Posts: 210
Message 4 of 4 (2,095 Views)

Re: internet works but phone doesn't

Hi wenski63,

I apologize for all of the problems you have been having with your telephone service.

Fortunately we were able to determine the root cause of the issue (in this case telephone wiring inside the home) and the technician was able to get everything working the way it is supposed to this morning.

Please feel free to contact us or email me if you have any further problems or questions.

Thanks!

Geoff.