Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,598,866

members

19

online now

1,782,465

discussions

Back to Top

home phone not ringing and cannot dial out???

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎07-13-2010
Posts: 1
Message 1 of 3 (622 Views)

home phone not ringing and cannot dial out???

 
2 REPLIES
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-24-2008
Posts: 1
Message 2 of 3 (599 Views)

Re: home phone not ringing and cannot dial out???

we do not have dial tone,no incoming and outside calls,need to have dial tone for medical purposes,it is where i get my informations due to my health condition,i am a cancer patient,so very important for us to have phone work.

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,749
Message 3 of 3 (596 Views)

Re: home phone not ringing and cannot dial out???

First thing to troubleshoot is to press the small "reset" button on the back of your Comcast EMTA phone adapter.

 

Next look at the LED's on the Comcast EMTA phone adapter and report what are lit solid, flashing or dark.

 

Always start troubleshooting your phone issues by plugging in a known good wired phone directly to the L1 jack on your Comcast EMTA and test the phone.  If it then works, then it is a issue with your inside wiring, jacks and phone equipment in your home. 

 

If it doesn't work with a wired phone directly connected to the EMTA, do a live chat with Comcast for help.

 

https://www.comcastsupport.com/sdcxuser/asp/frameset.asp

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon