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fax problems

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Member Since: ‎09-14-2011
Posts: 3
Message 1 of 7 (2,023 Views)

fax problems

I'm having trouble getting the fax component of my HP 6500 printer to work.  I plugged the printer directly into the wall jack using the 1-LINE jack on the printer and my cable modem into the printer using the 2-EXT jack.  The fax test indicates I'm not using the correct type of phone line in for the 2-EXT jack.  The users guide for my printer indicates it may not be compatible with some digital phone service.  Anyone have this problem?  If so, how did you fix it, or is it not fixable?

6 REPLIES
Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,441
Message 2 of 7 (1,985 Views)

Re: fax problems

Do you have 2 phone lines from comcast? There are 2 jacks on the back of the modem. Normally L1 is used for voice and l 2 is used for fax. If you only have 1 phone line and it is to be used for fax then plug your printer into jack l 1 using a phone cable.



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Member Since: ‎09-15-2011
Posts: 1
Message 3 of 7 (1,984 Views)

Re: fax problems

Comcast customer service helped me with this a long time ago.  It has to do with selecting a lower baud rate or something like that.

 

No I'm having a problem as I tried Majic Jack.  It didn't work and their customer support couldn't fix it.So I uninstalled Majic Jack and now I have no dial tone and no signal to the fax machine.  I can listened to my voice mail on line so I am getting a digital voice connection. Any helpers?

 

Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,441
Message 4 of 7 (1,982 Views)

Re: fax problems

Oh, OK Probably just need to reset the modem by disconnecting all the cables and letting it sit for a few minutes. Or if there is a reset switch recesses in a little hole on the back of the modem, depress that. That will allow the modem to recognize that you have a different box attached.



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Member Since: ‎09-14-2011
Posts: 3
Message 5 of 7 (1,874 Views)

Re: fax problems

I've tried connecting the fax and modem every way possible with no luck; the fax won't work in any configuration and in others I either lose a dial tone or the phone won't accept incoming calls,  Any other ideas? 

Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,274
Message 6 of 7 (1,865 Views)

Re: fax problems

Make sure you are using the phone cord that came with the fax, not a standard phone cable.




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Member Since: ‎09-14-2011
Posts: 3
Message 7 of 7 (1,852 Views)

Re: fax problems

Got it figured out finally - thanks.