Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,598,866

members

20

online now

1,782,465

discussions

Back to Top

cant see my call log

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎05-31-2009
Posts: 1
Message 1 of 4 (1,102 Views)

cant see my call log

when i try to view my call history it just shows me packages that comcast offers like im not a customer???

3 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,749
Message 2 of 4 (1,101 Views)

Re: cant see my call log

There is a problem with your account.

 

I'll notify the Comcast admin team, and they will correct it.  Watch this thread and your email as they might need more information.  Because of the long weekend, this won't get looked at until the middle of next week.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Valued Contributor

Member Since: ‎03-02-2009
Posts: 148
Message 3 of 4 (1,097 Views)

Re: cant see my call log

What are you signing into website with? Comcast username, @comcast.net or another domain such as @yahoo.com? Or no domain at all? From what i know, to see the log you MUST be logged onto with the @comcast.net one if you have internet also from Comcast. This changed for me recently since i was using my yahoo login, and now i have to use my comcast login to see my logs.

 

 

Also, try going to the digital voice center and log on with your phone nr and voicemail pin:

 

https://login.comcast.net/login?s=dvc

 

If this works then it's a simple username issue, not a problem with the service Smiley Happy

Posted by
Retired Administrator

Member Since: ‎07-01-2010
Posts: 2,486
Message 4 of 4 (1,076 Views)

Re: cant see my call log

Can you clarify the info in the post above please?

Just 'Dete'
Retired Help Forums Admin