I have been a comcast subscriber for quite some time, and I am getting quite disgusted with this callerid issue. I've been dealing with this issue off and on for practically a year now. I was waiting on the socalled high echelon tech since early in the week. I got a call about a hour ago and mentioned that I would be receiving a call Tuesday. I'm hopeing what you mentioned about October, that they have been working on the fix. and will should have it done in Oct. Does your callerid icon and window fluctuate off and on (Connect Disconnect??)
I've also picked up the new gateway wireless battery back up modem, I thought that it would be the resolve, however no luck. I'll advise what happens after I get the call Tuesday. In the mean time I will be voicing my displeasure with customer service.
Actually, this problem has gone from bad to doesn't work at all. I think it was around a month ago that Comcast had an updated version to the caller ID on my PC. Since that latest version, it doesn't work at all. Most of the time, it will not connect, and when it does, I don't get any display of any incoming calls. I first reported problems with the PC caller ID probably a year ago.
It won't be a beta, it will be a production release, and there will probably not be a client update. The fix (so far) is only on the server side. There is no date, as no one knows what will be found in the test. If it is working properly, I would GUESS sometime in January.
Darn I have tried everything comcast promised since April 2012 that caller id would work ... hahaha .... Still not working ... And they want u to buy their security for home thru computer r u kidding ... When they can't get caller id to work on the computer ...wake up and smell the roses .. comcast unable to fix problems
I've had a problem with this most of this year. Called comcast support and wasted hours. For a while it worked on one PC but not the other. Now it doesn't work on either. No popup when a phone call arrives. Running Windows 7 on both PCs. uninstalled/installed air and callerid software several times. I asked comcast support to escalate this and got a barely intelligible call where the person said I would have to pay $70 or so to have my PC analyzed from remote. Absolutely outrageous.
I have the same sign on problem. I cannot sign in the pc id svc but I CAN sign in on my acct page. I'll either get the error msg that someone posted or login failed. I KNOW the correct id. Most of my svcs do not work.
Also when you added the queue system to the DVR, it will not allow you to switch channels and expect to get back to where you stopped.
I downloaded the new latest greatest about 2 hours ago. It works when first connected. However, give it an hour or so and it will disconnect - even though it's little control gadget says it is connected. Looks like the same old, same old to me. About time Comcast-Xfinity hired themselves some programmers with a little advanced training - particularly in debugging.
Running Windows 7 with ALL of the updates installed.
I have inside information on this. Comcast has been working on this for about 10 months. The problem was due to code from a third-party vendor who was responsible for the Caller ID features. The code was part of a patch that went in last April. I believe the patch had something to do with either TV caller ID or smartphone caller ID. In any event, that is what broke the PC caller ID.
After several failed attempts at this vendor fixing the code, Comcast secured another vendor to take over. This was in the late fall. The new vendor has come very close to a successful fix, but the last version still failed testing. A more recent version is ready for testing, or is in testing, and if it passes, the fix will be released.
The last word I had was that no new software will need to be downloaded to users' PCs. The fix is on the server side.
When I hear that the new version will be released, I'll post back to the forum. Note that it may be that the fix will be in place before I am notified.
I just wanted to note that I have tried installing the software in both the 32 bit "program files" and the 64 bit "program files (X86), as I run Windows 7 64, in the 32 bit program file the software would not load properly and gave the " the Appiction has failed to lauch" message, when I downloaded to the 64 bit "program files (X86)" files the software loads and attemps a login, but then login fails.
on a side note, why do I keep getting this message, even with just plain text ?
"Your post has been changed because invalid HTML was found in the message body"
And also why can't I attach any photos like Keri1974 did in message #5 of this thread ?
Check this link to find out who is a Volunteer Expert on the forum by the Comcast forum Administrator. I, along with 25 others was chosen to post and answer in Comcast's behalf and escalate as necessary.
Everyone should go over all links in the Forum Guidelines section.
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here. Was your question answered? Mark it as an accepted solution! Did this post help? Why not give it a kudo!!!
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Yes I did read it before I made my post, and yes you are listed as a "volunteer", so are you stating that you are in fact a moderator, as on every forum I am a member on only the mod's or the original poster can lock someone's thread...
Besides all that, where are the answers to the post you locked and this one, if you have been chosen as you say, did you escalate either of these, and where are comcast's comments ?
I don't know how Comcast has determined that the client software is not a problem since they have not gotten a fix yet. The problems started when there was a client "update" last March and Comcast, instead of going back to the working software, released 3 or 4 client updates and an unknown number of server updates all of which made the problem progressively worse.
All this time, the iPad software was rock solid using, I assume, the same servers. If that is the case, then it's obviously the fault of the client software and they're barking up the wroong tree by concentrating on the server.
It's interesting that Comcast now says they ditched the original vendor late last fall. An engineer told me about a month or two ago they had not made the decision to hire a different company to fix the problem! He also claimed that the reason they did not go back to the working version was that it fixed more pressing problems. He refused to discuss what problems were fixed.
After a year of lies, I don't trust anything Comcast says about the problem.
I believe my information is better. I know the names of the two vendors. Also, the real reason they couldn't go back to the prior version is that no one kept the prior code, and by the time they realized there was a problem, it was too late to restore from a backup (the backups were gone).
I am in I.T., and can knowlegeably state that your conclusion about server vs client code is not necessarily correct. Yes, the iPhone app works amazingly well, and the TV app works very well for most people. The code that nhandles the PC is integrated with the other code, and it just doesn't work properly. That's why the fix is taking so long- fixing this (PC CID) can break something else (like the iPhone functionality).
Is it taking an incredibly long time? Yes. Did Comcast handle well? No, not at all., They failed miserably in several areas. Do I believe them? Well, I believe the person I am in touch with.