Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,516,057

members

39

online now

1,716,647

discussions

Back to Top

Phone Service Keeps Dying

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎09-18-2006
Posts: 3
Message 1 of 7 (1,379 Views)

Phone Service Keeps Dying

I have the hi-speed internet/cable/phone package. All work fine except that the phone keeps going out; no dial tone and no receiving calls. When it works, it works fine. It's been out for over a week now. I've reset the central modem and tried all the troubleshooting tips, which are very limited, to put it kindly. I've chatted with a service rep online and to one via cell phone, they are all of no help. The best I was offered was to have a service tech come out and notified that there would be a 49.95 service fee IF the problem is not Comcast related.
 
I would like someone for someone from the forum who may have a solution to please post - or if they exist -  someone at Comcast who knows how to resolve this problem without giving useless textbook solutions. All my phone jacks have a secure connection and the phone lights on the modem are solidly lit.
 
Thanks for any help
 
 
6 REPLIES
Posted by
Most Valued Poster

Member Since: ‎09-17-2004
Posts: 30,200
Message 2 of 7 (1,374 Views)

Re: Phone Service Keeps Dying

A week, for heavens sakes why have you not called Comcast.?
Image Hosted by ImageShack.us
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎09-18-2006
Posts: 3
Message 3 of 7 (1,363 Views)

Re: Phone Service Keeps Dying

As stated in the above post, I have talked to several reps online and via phone regarding the issue. I just assumed that anyone reading it would also assume they were Comcast reps.
Posted by
Most Valued Poster

Member Since: ‎09-17-2004
Posts: 30,200
Message 4 of 7 (1,361 Views)

Re: Phone Service Keeps Dying



offsider wrote:
As stated in the above post, I have talked to several reps online and via phone regarding the issue. I just assumed that anyone reading it would also assume they were Comcast reps.


Wooooopppppsssssss. my bad. Have they given you a ticket number? Have they set up an apt to come out to your home?
I just got my Digital  Voice, and except for a couple of glitches that were fixed that day. I got excelant service from them.
Image Hosted by ImageShack.us
Posted by
Most Valued Poster

Member Since: ‎09-17-2004
Posts: 30,200
Message 5 of 7 (1,357 Views)

Re: Phone Service Keeps Dying

The best I was offered was to have a service tech come out and notified that there would be a 49.95 service fee IF the problem is not Comcast related.

I was told by the guy who set us up, that there will NEVER be a charge to come out and fix the service. Now of course the phones are our responsabily. I do believe that that person told you wrong.
Image Hosted by ImageShack.us
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎09-18-2006
Posts: 3
Message 6 of 7 (1,349 Views)

Re: Phone Service Keeps Dying

A tech is supposed to be here Sunday a.m.
Thank you for your responses, Naddie1.
Posted by
Most Valued Poster

Member Since: ‎09-17-2004
Posts: 30,200
Message 7 of 7 (1,341 Views)

Re: Phone Service Keeps Dying



offsider wrote:
A tech is supposed to be here Sunday a.m.
Thank you for your responses, Naddie1.


Oh goodie.

That is why I lurkSmiley Wink
Image Hosted by ImageShack.us