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Not Able To Access Voicemail Online Or Using Smart Phone App

Posted by
Visitor
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Member Since: ‎01-19-2012
Posts: 1
Message 1 of 3 (1,685 Views)

Not Able To Access Voicemail Online Or Using Smart Phone App

The is a two-part problem most likely stemming from the same issue. Supposedly it was fixed in CR276601026, but that proved to be false.

 

First, when I log into my xfinity account on my computer, I can manage all features normall except Voice. I can click on Email in the upper right to view email. I can click on TV to control my DVR. I can click on My Account to pay my bill. However, when I click on Voice, it seems to think I don't have Voice service (which I do). I takes me to http://www.comcast.com/Corporate/Learn/DigitalVoice/digitalvoice.html.

 

Second, when I use my iPhone 4 with the most up-to-date app, I can control my DVR and check my email. When I click on Voice, it says "We cannot find your voice mail. Please check back later. If you still cannot find your voice mail, then please contact Comcast through the link in the Help section."

 

Also of note is that when I click on Help, there is a box on the right side of the page that say "Connection Status". Only Internet and TV are listed.

2 REPLIES
Posted by
Frequent Visitor

Member Since: ‎01-19-2012
Posts: 8
Message 2 of 3 (1,669 Views)

Re: Not Able To Access Voicemail Online Or Using Smart Phone App

I am having this same exact problem. Thanks for posting this.
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Posted by
Frequent Visitor

Member Since: ‎08-11-2010
Posts: 14
Message 3 of 3 (1,582 Views)

Re: Not Able To Access Voicemail Online Or Using Smart Phone App

I've been having the same problem, but no one seems to be able to fix it when I contact Comcast. It's getting annoying.