Sorry for the inconvenience. I updated your ticket with your information and your technician is aware of the problem you are having. It takes anywhere from 24-72 hours for a resolution. Being its the holiday weekend it may take a day longer or so.
I have exactly the same problem to the letter: new to voice, no visual or aural indication of a message waiting, situation reported, told to standby for 72 hours. What is the real issue here? Where does this problem emanate--is it the modem, in the lines, in the programming or a general flaw in the Comcast voice system?
I recently began Comcast voicemail and have no stuttertone or message indicator light on my Uniden phone. Technician attempted to reset but no success. Voicemails are recorded and playback works properly.
Yes - Comcast uses FSK and I'm pretty sure it is a standard. FSK should override the stuttertone, although when there are messages you could get both and it shouldn't be an issue.
I am getting both stutter and liught right now, problem is that after checking the messages, the stuttertone and messgae waiting light does not go away.....
I have another call in to Comcast for resolution attempt. It is usually a bad port, software upgrade, or reset on the phone switch that you are connected to in order to resolve the issue. That said, it's a feature that has been around for many years, so odd it takes so many calls to try and resolve it.
I am having the same issue with no stutter tone or light. Called tech support 3 times. The first time they said my phone was the problem. I took it to a friends who has the same service and equipment and it worked fine there. The voicemail light turned on, no problem. I called again and let them know my results and they told me that they would resend the signal. Didn't work. I tried the online chat and the guy on the other end said he would resolve the issue. Still not fixed. I decided to buy a new phone to see if that was actually the isssue and called tech support for a third time. They resent the signal and reset all of my equipment and it still does not work.
Everyone with an issue like this should be starting their own new post, as their issue is specific to their account.
Posts that have jumped onto someone elses original post usually gets lost in the mess of ongoing messages.
This thread is now locked.
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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.