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No incoming calls - all going to voicemail

Posted by
Visitor
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Member Since: ‎05-29-2013
Posts: 1
Message 1 of 7 (2,117 Views)

No incoming calls - all going to voicemail

All of my incoming calls are going straight to voicemail. I have my preferences set at 6 rings before being set to voicemail. The phone doesn't ring at all, calls just go to voicemail. I can make outgoing calls ok, but no incoming calls.

6 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,739
Message 2 of 7 (2,116 Views)

Re: No incoming calls - all going to voicemail

Start troubleshooting by resetting the eMTA telephony modem.  There's a small indented reset button on the panel where the cables connect.  Give it a 5 second push with a toothpick or some poker and test.

 

If it still doesn't ring, then plug in a known good wired telephone directly to the L1/L2 jack on the eMTA telephony modem and give it a test.

 

If it still doesn't work with a phone connected directly to the eMTA, then contact Comcast support for more help.




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Posted by
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Member Since: ‎05-29-2013
Posts: 1
Message 3 of 7 (2,056 Views)

Re: No incoming calls - all going to voicemail

i have no way to contact comcast can i get help by using  this

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,739
Message 4 of 7 (2,028 Views)

Re: No incoming calls - all going to voicemail


bridgeske wrote:

i have no way to contact comcast can i get help by using  this


No, this is not the Comcast help desk, this is a user to user community forum.




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Posted by
Visitor
Member Since: ‎03-06-2015
Posts: 5
Message 5 of 7 (920 Views)

Re: No incoming calls - all going to voicemail

I was having this issue with all of our company calls going straight to voicemail. I knew it wasn't a phone issue b/c there were 4 phones connected to the line and all calls were going straight to voicemail all of a sudden. I used the call forwarding feature sometimes and figured it had something to do with a feature access code of some sort b/c it was like they were being forwarded to vm, but the forward feature was deactivated. I searched all over & looked at every Comcast help forum I could find with similar issues and there was no answered help responses for any of them, I was shocked! So I set out to figure it out myself! After hours of searching and reading forums and comcast help which they all pretty much just wanted to say to reset phone and modem and check phone wires, and saying it was the service and to email or call customer service, or go to your account and change settings, which none of it was helping anyone. I finally figured it out, after finding an old welcome to comcast booklet with all the feature access codes!! I had accidentally hit a wrong number and the calls were on do not disturb and just needed to be deactivated!! Which was simply dialing *79, I hope this helps others out there with the same issue, so they don't have to go through what I did. 

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Member Since: ‎09-06-2013
Posts: 1
Message 6 of 7 (692 Views)

Re: No incoming calls - all going to voicemail

After pulling my hair out with the same problem, I did the*79 and it solved the problem....Thanks

Posted by
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Member Since: ‎09-01-2015
Posts: 1
Message 7 of 7 (427 Views)

Re: No incoming calls - all going to voicemail

it works now thank you