Comcast wants me to install a new modem since my old one apparently can't handle the "full range of speeds" available.
In looking over the self install package I see a note: "Connection of Xfinity service to your home's existing phone jacks requires the assistance of a Comcast technician". Right now the modem is plugged into an existing phone jack which seems to power the other jacks in my home. This wouldn't be a problem except my modem is under my kitchen counter and if I plug my phone into the new one I'm not going to have any place to put the phone. And moving the modem is not really an option.
I don't want to have to pay a tech to come out here to hook the stupid thing up and now I'm nervous about messing with it.
You don't need a tech to replace a old eMTA telephony modem for a new one. Just hook it up the same way.
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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.