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How to accomplish Call forwarding using *72 ?

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Posted by
Contributor

Member Since: ‎09-13-2006
Posts: 66
Message 1 of 8 (6,292 Views)

How to accomplish Call forwarding using *72 ?

When I try to activate call forwarding ( variable ) by depressing *72 and then immediately dialing the number I want the calls forwarded to it will not work.

 

After dialing *72, no matter how fast I am at getting to the phone number in, I hear a piece of a dial tone before I can fully enter the phone number. 

 

The only way I am sure it is set is by going the SMARTZONE and activating by Call Manager. 

 

Anyone else have this issue or any suggestions on how to do this properly ? 

7 REPLIES
Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,441
Message 2 of 8 (6,289 Views)

Re: How to accomplish Call forwarding using *72 ?

Do you get the Confirmation Message when you dial it as all one number*XXXYYYZZZZ ?

 




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Posted by
Contributor

Member Since: ‎09-13-2006
Posts: 66
Message 3 of 8 (6,285 Views)

Re: How to accomplish Call forwarding using *72 ?

No confirmation "message" or notifier. As I say, after I push the *72 keys on my phone I will hear a "piece" of a dial tone just before entering XXXYYYZZZ --then it dials the XXXYYYZZZZ number --- i.e. no confirmation

 

 

Instructions say *72 then immediatley dial the destination number you want your calls to go to... 

 

but I am not quick enough to avoid the dial tone --- and I am a pretty fast typist !

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,724
Message 4 of 8 (6,283 Views)

Re: How to accomplish Call forwarding using *72 ?

The dial tone after the *72 is normal, you don't have to try and "beat" the dial tone.  A 2nd dial tone is normal, even on "Ma Bell" systems.

 

After you dial the whole sequence, either the receiving party needs to answer the phone, or you hang up and repeat the process a 2nd time.  Again, this is normal procedure.




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Posted by
Contributor

Member Since: ‎09-13-2006
Posts: 66
Message 5 of 8 (6,277 Views)

Re: How to accomplish Call forwarding using *72 ?

This did the trick ! I was unaware you had to answer the phone I was was trying to forward to.

 

And if I am unable to answer the phone I am forwarding to, you say repeating the *72 process will accomplish the same thing ? 

 

If this is "normal" procedure, it would be nice if Comcast would document it properly... 

 

Thanbks again for your help --- this one has been bugging me and it is such a great feature ...

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,724
Message 6 of 8 (6,721 Views)

Re: How to accomplish Call forwarding using *72 ?

Yes, if the phone your forwarding to doesn't answer, then you need to hangup, and repeat the *72 (11digit number) sequence a 2nd time.  Then it will set up the forwarding.

 

To cancel fordwarding, just enter *73.

 

Reminder, if you phone is forwarded, your home phone will splash ring once, but you will be unable to answer it.

 

Glad it's working for you, I won't comment on the Comcast instructions.............

 

 




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Posted by
Contributor

Member Since: ‎09-13-2006
Posts: 66
Message 7 of 8 (6,272 Views)

Re: How to accomplish Call forwarding using *72 ?

Thanks fopr all your help
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Member Since: ‎11-27-2009
Posts: 1
Message 8 of 8 (5,696 Views)

Re: How to accomplish Call forwarding using *72 ?

Thanks........I thought that something was wrong w/my found.