Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,516,242

members

95

online now

1,716,826

discussions

Back to Top

Home phone not working

Posted by
Visitor
Member Since: ‎04-08-2009
Posts: 1
Message 1 of 11 (1,986 Views)

Home phone not working

My home phone is not working. Internet and cable are fine, I even see the caller ID on my TV, but we have no ring tone. Please adivse.

10 REPLIES
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-02-2013
Posts: 1
Message 2 of 11 (1,970 Views)

Re: Home phone not working

   My  home  phones stopped working 2 days  ago. The TV &  internet started working two days ago.

 

   please connect the  home  phones back into service, Phil

Posted by
Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-02-2013
Posts: 5
Message 3 of 11 (1,937 Views)

Re: Home phone not working

phone system hasn"t worked properly for the last two weeks. I need a tech to come and analyze what the problem is. The rings but there's no correspondence from the other end. I can pick up voice messages.

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-02-2013
Posts: 1
Message 4 of 11 (1,930 Views)

Re: Home phone not working

We can call out on the phone but people calling us are getting a 'phone number is not in service' message.  Comcast is not responding to my inquiries.  Very frustrating!!

Posted by
Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-02-2013
Posts: 5
Message 5 of 11 (1,919 Views)

Re: Home phone not working

I am not getting any response to my questions. Either the phone not working properly or the phone system is on the blink.How can I resolve the problem

 

Posted by
Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-02-2013
Posts: 5
Message 6 of 11 (1,917 Views)

Re: Home phone not working

the phone rings but when i go to answer the phone it's silent. You can retrieve voice messages but i'm unable to talk to anyone.

Posted by
Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-02-2013
Posts: 5
Message 7 of 11 (1,913 Views)

Re: Home phone not working

Is it possible to chat or talk to someone?

Posted by
Edited on
‎08-02-2013 04:28 PM

Cable Expert

Member Since: ‎03-02-2007
Posts: 17,739
Message 8 of 11 (1,910 Views)

Re: Home phone not working

[ Edited ]

Because this is a user to user community forum, there is no one from Comcast here that can check your service.

 

The suggestion is always to try first resetting the telephony modem by pressing the small indented button on the back of the telephony modem where the cables attach.  If that doesn't help, then unplug the phone cord at the L1/L2 jack and plug in a known good wired telephone to give it a test.  If it then works, it would be issues with your inside phone wiring, jacks, splices or equipment.

 

If it doesn't work connected directly to the telephony modem, then please contact Comcast support for help at 1-800-266-2278, they can do a health check on the modem and decide on what it will take to get it fixed.

 

You can chat with Comcast support here.

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-02-2013
Posts: 5
Message 9 of 11 (1,839 Views)

Re: Home phone not working

we exchanged a different phone with the problem phone and found the problem phone just doesn't work so we are going to purchase a new phone to solve the problem, Hopefully.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-06-2013
Posts: 1
Message 10 of 11 (1,795 Views)

Re: Home phone not working

The best option you have is contact them through the 24 hour online chat. They resolve my issue and you don't have to wait like 10 minutes for a representative to answer.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-10-2013
Posts: 1
Message 11 of 11 (1,513 Views)

Re: Home phone not working

I just joined Comcast Xfinity bandwagon and  stuck with the same issue. Many callers are trying to reach us and get message that "This number is no longer in service". Called Comcast and they made ONE test call. It went through so they said they can not do anything more. But I am having problems all along. Many people can not reach us. Since many of you are having issues, keep posting here and someone higher up in Comcast will care to get this fixed. I had Vonage for one year and ATT for 11 years and had NO ISSUE AT ALL.

 

Nikul