Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,609,366

members

47

online now

1,791,299

discussions

Back to Top

Comcast Can't Stop Denial of Service Phone Attack

Posted by
Visitor
Member Since: ‎12-17-2012
Posts: 3
Message 1 of 3 (1,322 Views)

Comcast Can't Stop Denial of Service Phone Attack

Someone has launched an aggressive Denial of Service phone attack campaign in which we receive thousands of hang-up calls every day.  We have activated anonymous call rejection and thousands of calls still get through.  Our business is being crippled by these attacks and no one at Comcast can help. 

 

Here's a video showing mulitple "unavailable" calls coming through at once:

http://www.youtube.com/watch?v=3V7MC-Vh3VE

2 REPLIES
Posted by
Visitor
Member Since: ‎12-17-2012
Posts: 3
Message 2 of 3 (1,307 Views)

Re: Comcast Can't Stop Denial of Service Phone Att

Reply From Tech Support:

 

 

"I have ticket escalated, however with the call blocking on, that is the most we can do within my department. My recommendation at this point is to contact out legal demands department at 866-947-8572. Explain what is happening and what your needs are, they will be able to assist you."

 

Called that number and they tell me that there is nothing they can do.

Posted by
Visitor
Member Since: ‎12-17-2012
Posts: 3
Message 3 of 3 (1,261 Views)

Re: Comcast Can't Stop Denial of Service Phone Att

2000+ Calls yesterday!!!