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Caller ID popping up on screen

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Member Since: ‎08-19-2009
Posts: 11
Message 1 of 2 (1,708 Views)

Caller ID popping up on screen

This may be the wrong section for this.


Since I signed up with Comcast about 2 months ago I have been getting Caller ID messages popping up in middle of my tv screen.  For the last month and a half it hasn't been too bad, but over the last week I seem to be getting 10-15 per night.  All of the calls are from out of my area, they say Michigan and have numbers for the Ann Arbor area which I live about 2 hours away from.  Most importantly, I DO NOT HAVE PHONE SERVICE THROUGH COMCAST or any home phone service at all.


Is there a chance my DVR is still programmed for a previous owner who did have triple play and is this a problem I might be able to solve myself?

Posted by
Regular Contributor

Member Since: ‎10-03-2008
Posts: 138
Message 2 of 2 (1,695 Views)

Re: Caller ID popping up on screen

its a good possibility the box is still provision from the last customer. You can call 1-800 - comcast to have them unprovision to your acct. Also you can goto


Menu> Interactive TV (iTV)> Caller ID>


There you can turn this feature off