So I am a new subscriber as of today. Everything seems to be working with my phone. Except call forwarding. When doing *72 + the number, I get the recording that confirms the call forwarding feature. I even go into smartzone and it confirms that the number "took". But then, when I try to test it, it does not forward the call. It rings for about 5 times and goes straight to voicemail. I tried *73 to undo (it does) and then *72 again. Same results.
When you setup call forwarding using *72, you either must
Answer the remote phone that is being forwarded to
After the first setup, hang up and repeat the process a 2nd time. In otherwords, if the remote phone can't be answered, you must do the *72 & the number sequence twice.
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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
I understand. I tried that. The problem is that the remote phone is not ringing at all (therefore, I can't answer it). The local (comcast) phone still rings and answers to voicemail. When I did the *72 a second time, it just gives me a dial tone.
Here's how to test if it works. I had the same issue. I was forwarding my home phone to my cell and those were the only two phones I had. To test if the forwarding is working, I picked up my home phone and dialed *67 (block the number) and then my home phone. It rang directly to my cell!