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Call History Does Not Display Hours In New System

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Message 1 of 8
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Xfinity Voice does not display hours in the the Call History since the changeover to the new format.  If I'm on the phone 1 hour 17 mins 53 secs, the call history displays 17 mins 53 secs.  I rely on the call log heavily to bill clients for my time.  Will this be fixed at some point?  Or is there another way to access the correct time logs?

7 REPLIES
Posted by
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Message 2 of 8
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Hi gt67cougar,  I apologize for your experiences, I can get this researched for you and will send you a private message to further assist.

 

Thank you




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Posted by
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Message 3 of 8
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Hi gt67couger, I have responded to your private message.

 

Thank you




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Message 4 of 8
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Thank you EG!




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Posted by
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Message 5 of 8
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Higt67cougar, I have responded to your private message.

 

Thank you




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Posted by
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Message 6 of 8
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Hi gt67cougar, I have responded to your private message.

 

Thank you




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Posted by
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Message 7 of 8
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6 weeks this has been open and no feedback from techs as to what is going on.

Posted by
Administrator

Message 8 of 8
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Hi gt67cougar, I have requested an update on the ticket.

 

Thank you for your patience




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