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zoey350z---------Please Read

Email Expert

zoey350z---------Please Read

 

Your post contained personal information and was removed to a secure location. These are public forums, and you should never post account numbers, street addresses, telephone numbers, email addresses, your full name, or anything else personally identifiable to you. Spammers and hackers can easily harvest that information. Your post is below with the information redacted or removed. Please read the forum guidelines for posting————————-

http://forums.comcast.com/t5/Forum-Guidelines/Posting-Guidelines/td-p/866289

 


zoey350z wrote:
My email account is being accessed by people from Nigeria and others. How do I clean up this mess?
They've intercepted messages and replied to them as well as sending me messages in a name from a valid contact.
HELP! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 




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Email Expert

Re: zoey350z---------Please Read

In this case, the first thing to do if you can still access your account is to sign in and change your password to something stronger than whatever it is right now.  Then run a full scan of your system with your A/V software to see if it can find anything.  You could also call Comcast security and have them look at your account---------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

 

In the event none of that works for you, you can always change the email address.  Post back if you need instructions on how to do that.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon