Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,878

members

67

online now

1,952,780

discussions

Top

xifinity wifi activation screen

New Poster

xifinity wifi activation screen

When I touch the screen to go to my homepage (aol.com), the xfinity activation page comes up and I have to type the address of my homepage. The darn activation page won't go away, and when I choose a site from a drop down menu, I always end up with the Activation page...help via a chat with an agent couldn't help me.

Tags (2)
Service Expert

Re: xifinity wifi activation screen


steve65 wrote:

When I touch the screen to go to my homepage (aol.com), the xfinity activation page comes up and I have to type the address of my homepage. The darn activation page won't go away, and when I choose a site from a drop down menu, I always end up with the Activation page...help via a chat with an agent couldn't help me.


Call 1-800- comcast and try asking the rep to *roll and re-provision* the modem, and to confirm that the provisioning and your account data in their database is correct and complete.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Connection Expert

Re: xifinity wifi activation screen

Sounds familiar....

 

 

*******First try clearing your browser's cache / history / cookies.*******

If still no joy, call 1-800-comcast and ask a rep to *roll and re-provision* the modem. Also ask them to confirm that the provisioning and account data in their database is correct and complete.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon