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xfinity won't open on firefox

Posted by
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Message 1 of 7
632 Views

As of yesterday, I can no longer open the xfinity homepage on Firefox, never mind get to my email.  I tried easy solve but it didn't fix anything.  I really dislike IE and would like to get back to Firefox for my email; please tell me what I can do.  My computer runs Windows 8.  Now my facebook won't open either.  I can log in, but all I get is a blank page with the FB bar across the top.

6 REPLIES
Posted by
Silver Problem Solver

Message 2 of 7
625 Views

Hello,

Why are you using a useless program called easy solve? It solves nothing it causes more problems then needed.

Posted by
Gold Problem Solver

Message 3 of 7
622 Views

emrs wrote:

As of yesterday, I can no longer open the xfinity homepage on Firefox, never mind get to my email.  I tried easy solve but it didn't fix anything.  I really dislike IE and would like to get back to Firefox for my email; please tell me what I can do.  My computer runs Windows 8.  Now my facebook won't open either.  I can log in, but all I get is a blank page with the FB bar across the top.


Unistall Easy Solve first.

 

Whcih operating system do you use?

 

Now clear your browser cache in Firefox.

 

Can you get to XfinityConnect now, or still locked out?

 

Try using Internet Explorer, just to test.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 4 of 7
617 Views

Ummm, because that was what was recommended when I did a help search on the xfinity/comcast page?  Not sure why it offended you, though. (responding to reasd)

Posted by
Gold Problem Solver

Message 5 of 7
613 Views

In my opinion, the comment made by Reasd was uncalled for.   He needs to realize that everyone that comes into the Forums with a problem may not know about past issues we have seen with Easy Solve. 

 

Please unistall Easy Solve. 

 

Post back,

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 6 of 7
608 Views

Responding to CCarole, your fix took care of the problem, thank you! 

 

I agree reasd's comment was uncalled for, luckily I'm not the kind of person to take snide comments from strangers personally.  I was more curious as to why reasd felt compelled to respond without useful advice than anything.  But your response that there have been problems with easy solve sort of answered that question.  Sort of.

 

Have a good weekend!

Posted by
Service Expert

Message 7 of 7
594 Views

emrs, I participated in the trial for Easy Solve. I was not impressed.

 

Despite the name it will not solve anything. It's basically a glorified cache cleaner.

 

While it purports to help get you back online when you have internet connectivity issues that is not true.

 

All it does is tell you to check your cables, reset your modem, and if that doesn't work call Comcast. It also won't help if there is a problem with Comcast and the internet is down or slow.

 

You, and your computer, are better off without it.

 


reasd wrote:

Hello,

Why are you using a useless program called easy solve? It solves nothing it causes more problems then needed.


 Actually it doesn't cause more problems. It just won't solve the ones you have.




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