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windows 10 taskbar is gone when I go online

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windows 10 taskbar is gone when I go online

I had windows 8 but used windows 7. 2 days ago I downloaded windows 10 and after it was completed, as soon as I get online, my taskbar is gone including the window's icon at the bottom left. When I get offline, my taskbar comes up once again. I realize this is not your problem but after talking to  reps from microsoft who could not understand anything I just wrote here, I do not know who to contact without just removing windows10 and get back what I had