Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,343

members

7

online now

1,953,181

discussions

Top

why my email comes to my desktop but not my cell phone?

New Poster

why my email comes to my desktop but not my cell phone?

I have a Samsung S6 phone that only receives email sometimes, but the email always comes to my desktop, why? Shouldn't they both receive at the same time?

Email Expert

Re: why my email comes to my desktop but not my cell phone?

If you have the account enabled on both devices using IMAP, everything should be synced.  So check the settings on both and make sure they are using IMAP and not POP3.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon